1. Hosting service
Cape View provides managed hosting on a month-to-month basis. Current standard plans are Starter Hosting at R120 per month and Business Hosting at R150 per month, subject to the applicable order, quote and tax treatment. Custom hosting is quoted separately.
2. Provisioning and accounts
Hosting is currently provisioned manually after successful payment verification and confirmation of the required domain/client information. Each client receives a separate cPanel account. Cape View does not store or display cPanel passwords in the ordinary client portal. Access details are sent separately through an appropriate secure method.
3. Billing, renewal and cancellation
Hosting charges are payable in advance on the agreed billing date. To avoid the next charge, request cancellation at least one day before the next payment due date. A cancellation request does not remove outstanding charges already due.
4. Failed payments, suspension and deletion
If a hosting payment fails or remains unpaid, Cape View may contact the client and allow a grace period of up to 7 days before suspension. Suspension can interrupt website, email and related services. Any retention or deletion period following suspension will be confirmed in the applicable order or written notice; clients should keep their own current copies of important website and email data.
5. Backups, security and availability
Backups and reasonable security practices may be included in the hosting service where stated in the plan, but no backup or restoration is guaranteed. Clients remain responsible for keeping their own copies of essential data. Cape View does not promise a fixed uptime percentage because availability can depend on upstream hosting, network, domain, software and third-party providers. We will use reasonable efforts to investigate service issues within our control.
6. Acceptable use
Hosting may not be used for spam, malware, phishing, illegal content, copyright infringement, attacks on other systems, crypto mining, or excessive/resource-abusive activity. Cape View may suspend or restrict services where reasonably necessary to protect systems, users, legal compliance or other customers.
7. Domains and third parties
Domain registration and renewal fees are non-refundable once purchased. Domains are registered for the client where possible, and Cape View may manage the domain on the client’s behalf. A transfer may be requested once identity/authority is confirmed and all outstanding invoices are paid. Third-party provider terms also apply to their services.
8. Support
Support scope and hours are communicated in the applicable plan, quote or support arrangement. Requests should include the affected website/domain and a clear description of the issue. Cape View does not provide a guarantee that every issue is within its control or can be resolved within a specific time.