1. Website and development projects
Website and development projects ordinarily require a 50% deposit before work is scheduled and a final 50% payment before launch. Before development work starts, a refund may be considered based on the circumstances and any costs already incurred. Once work has started, the initial deposit is non-refundable.
2. Third-party costs
Domains, premium plugins, licences, stock assets, payment-provider charges and other third-party costs are non-refundable once purchased, booked or incurred, even if the project is later paused or cancelled.
3. Hosting
Hosting is billed month-to-month in advance. Hosting used during the current billing month is non-refundable. To prevent the next billing cycle, send a cancellation request at least one day before the next payment due date. Where payment fails, hosting may be suspended after a 7-day grace period.
4. Cancellation requests
Submit cancellation or refund requests through our Contact page or WhatsApp. Include the client/business name, service, relevant invoice or order number, and the reason for the request. We may need to verify the requester’s authority before actioning a request.
5. Project pauses and client delays
Client delays can affect delivery dates and reserved project capacity. If a project is paused, Cape View may reasonably reschedule it. Any inactive-project procedure, reactivation fee or expiry date will be set out in the quote or agreed in writing rather than assumed.
6. Consumer rights
This policy does not remove consumer rights that cannot lawfully be excluded under South African law. Where a law provides a right that differs from this policy, that law will apply to the extent required.