1. Who we are
Cape View Software Solutions is a registered company based at 47 Strand Street, Cape Town, 8001. In this policy, “we”, “us” and “our” refer to Cape View Software Solutions.
2. Information we collect
We may collect information you provide when you contact us, request a quote, create a client account, place an order or communicate with us on WhatsApp. This can include your name, business name, email address, telephone number, project requirements, domain name, billing information and support correspondence.
If you opt in through our cookie banner, we use Google Analytics to understand general website use. Analytics may collect technical and usage data such as pages visited, approximate location, device/browser information and referral source. We do not use Google Analytics to intentionally collect passwords, payment-card information or other sensitive information.
3. Why we process information
We use personal information to respond to enquiries; prepare quotes; provide website, hosting and support services; create and manage client accounts; process orders and payments through our service providers; communicate about services; protect our systems; and meet lawful record-keeping obligations.
4. POPIA and your rights
We aim to process personal information responsibly and in line with the Protection of Personal Information Act, 2013 (POPIA). Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to certain processing, or withdraw consent where processing relies on consent. Contact us through our Contact page or via WhatsApp to make a request.
5. Sharing and service providers
We may share information only where needed to provide services, including with WordPress/WooCommerce, payment providers such as PayFast when used, hosting and email providers, analytics providers and professional advisers. We do not sell personal information.
6. Security and retention
We use reasonable technical and organisational measures appropriate to the service. No internet system is completely secure, so do not send passwords, banking credentials or private keys through website forms or WhatsApp. We keep information only for as long as reasonably required for the purposes above, legal obligations, disputes or service records.
7. Cookies and links
Our website may use essential cookies for site and client-portal functionality and analytics technologies where configured. You can manage browser cookie settings, although some features may not work correctly. Third-party websites linked from this site have their own privacy practices.
8. Contact and complaints
For privacy questions, contact us through our Contact page or WhatsApp. You may also lodge a complaint with the South African Information Regulator. Their current contact and complaint information is available at inforegulator.org.za.