1. Scope
These Terms apply to website development, custom software, hosting, support and related services supplied by Cape View Software Solutions (“Cape View”). A quote, proposal, invoice or order may contain additional service-specific terms. If there is a conflict, the agreed written quote or order terms apply to that service.
2. Quotes, projects and payment
Quotes are valid only for the period stated in them. Unless otherwise agreed in writing, website projects require a 50% deposit before work is scheduled and the remaining 50% before launch or transfer of final live deliverables. The initial deposit becomes non-refundable once work has started because it reserves capacity and covers work performed.
Third-party costs, including domains, premium plugins, licences, payment-provider fees, stock assets and services requested by the client, are separate where stated and may be non-refundable once purchased.
3. Client responsibilities and revisions
The client must provide accurate information, approved content, feedback, access and authority required for the work. Delivery dates depend on timely client input and third parties. The number of revision rounds, if any, is stated in the accepted quote; changes outside the agreed scope may be quoted separately.
4. Launch, acceptance and portfolio
Before launch, the client must review the agreed deliverables and confirm that content, details and functionality are suitable for their use. Unless a written agreement says otherwise, Cape View may refer to completed work in its portfolio after launch. The client can request in writing that a project not be featured.
5. Client accounts and security
Clients must keep WordPress, email, payment and cPanel credentials confidential. WordPress client-portal credentials and cPanel credentials are separate. Cape View will not ask clients to send passwords through public website forms or WhatsApp.
6. Intellectual property
Pre-existing Cape View tools, templates, processes and third-party components remain with their respective owners. On full payment, the client receives the rights specified in the agreed quote for the final project deliverables, subject to licences and third-party terms. The client remains responsible for ensuring it has rights to all content it supplies.
7. Liability
To the extent permitted by law, Cape View is not liable for indirect, consequential or special loss, lost profits, data loss, third-party outages or issues caused by client content, client instructions or services outside Cape View’s reasonable control. Nothing in these Terms limits rights that cannot lawfully be excluded.
8. Governing law
These Terms are governed by the laws of the Republic of South Africa. Any dispute should first be raised through our Contact page so the parties can try to resolve it practically.